Please allow 3-5 business days for our facility to fulfill your order and then allow transit time via UPS to get from our facility to yours.

<span id="isPasted" style="color: rgb(45, 45, 45); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please allow 3-5 business days for our facility to fulfill your order and then allow transit time via UPS to get from our facility to yours.

HOW LONG DOES SHIPMENT TAKE?

We ship via UPS Worldwide to any final destination; however, we typically advise our international clients to use their own freight forwarder. By using your own shipper, they can help clear the order at customs and typically have more economical opti

We ship via UPS Worldwide to any final destination; however, we typically advise our international clients to use their own freight forwarder. By using your own shipper, they can help clear the order at customs and typically have more economical options compared to UPS rates.

WHAT COUNTRIES DO YOU SHIP TO?

Shipping is based on number of products and selected shipping speed provided by UPS. You can see the available shipping options for your specific order in the shopping cart.

Shipping is based on number of products and selected shipping speed provided by UPS. You can see the available shipping options for your specific order in the shopping cart.

WHAT ARE YOUR SHIPPING CHARGES?

brandMD®

Shipping

ABOUT BRANDMD®

WHERE ARE YOUR PRODUCTS MANUFACTURED?

I HAVE A QUESTION ABOUT A SPECIFIC PRODUCT

WHO QUALIFIES TO DO BUSINESS WITH US?

WHAT ARE THE BENEFITS FROM CHOOSING US?

WHAT ELSE CAN BRANDMD® SKIN CARE OFFER YOU?

WHAT ARE THE BENEFITS OF PRIVATE LABEL?

General Questions

WHAT IS OUR EXPIRATION DATE POLICY?

DO WE OFFER EMPTY COMPONENTS?

HOW LONG DOES A BOTTLE OF ADVANCED EYELASH GROWTH SERUM LAST?

HOW DO YOU USE THE ADVANCED BRIGHTENING KIT AND HOW LONG IS THE SHELF LIFE?

WHAT PRODUCTS ARE GLUTEN FREE?

WHERE CAN I GET PH OF ALL OUR PRODUCTS?

WHAT IS THE NORMAL COLOR RANGE FOR VITA CE?

WHAT DOES N/A MEAN ON PH OF PRODUCT?

CAN YOU USE COPPER AND VITAMIN C PRODUCTS TOGETHER? DO THEY CANCEL EACH OTHER OUT?

WHAT IS THE DIFFERENCE BETWEEN COPPER AND COPPER PEPTIDES? WHICH ONE DO WE USE?

IS THERE A DIFFERENCE BETWEEN TOCOPHERAL AND TOCOPHERAL ACETATE?

CAN A PATIENT USE THE REVITALIZING CLEANSER IF THEY HAVE ROSACEA?

WHAT IS ENCAPSULATED RETINOL? WHAT IS THE DIFFERENCE BETWEEN THAT AND RETINOL?

WHAT IS TRANSEPIDERMAL CARRIER?

IS RETINOL EYE CREAM GOING TO BE TOO STRONG AROUND THE DELICATE EYE AREA?

CAN PREGNANT PATIENTS USE THE PRODUCTS, OR WHICH ONES SHOULD THEY AVOID?

HOW DO I KNOW IF MY RETINOL PRODUCT IS OXIDIZED AND NO LONGER WORKING?

WHAT IS THE CARES ACT?

WHAT IS BIOSACCHARIDE GUM-1?

CAN A PATIENT WITH LASH EXTENSIONS USE THE ADVANCED EYELASH GROWTH SERUM?

HOW DO OUR GROWTH FACTORS DIFFER FROM ANTEAGE WHICH USES BONE MARROW STEM CELLS?

WHAT ARE CYTOKINES? ARE THEY THE SAME AS GROWTH FACTORS?

IS KOJIC ACID SAFE TO USE? WHAT ABOUT STUDIES THAT INDICATE IT IS A QUESTIONABLE INGREDIENT?

WHAT IS THE DIFFERENCE IN COPPER COMPLEX AND COPPER PEPTIDES?

IS IT ADVISED TO REFRAIN FROM USING COPPER AND VITAMIN A AND C AT THE SAME TIME? DO THEY CANCEL EACH OTHER OUT? HOW CAN A PATIENT USED ALL OF THESE INGREDIENTS IN A REGIMEN?

WHICH PRODUCTS WOULD BE IDEAL TO USE PRE AND POST IPL?

IS IT OKAY TO USE BRIGHTENING PADS AND/OR PHYTOQUINONE FADER PRIOR AND RIGHT UP TO THE IPL TREATMENT?

SHOULD YOU RECOMMEND PHYTOQUINONE FADER FOR AM USE TO KEEP THE PIGMENT SUPPRESSED B/C IT OFFERS MORE “HYDRATION” TO THE SKIN VS THE ADVANCED BRIGHTENING KIT?

WHAT IS THE BEST WAY TO RECOMMEND USAGE OF THE ADVANCED BRIGHTENING KIT AND PHYTOQUINONE FADER?

WHEN WOULD A PRACTITIONER RECOMMEND TRETINOL SERUM AND WHEN WOULD THEY RECOMMEND ADVANCED RET WITH BAKUCHIOL?