Product FAQ

WHAT IS OUR EXPIRATION DATE POLICY?

We will not ship out anything with less than 6 months expiration.

DO WE OFFER EMPTY COMPONENTS?

Yes, we can offer empty components for a fee of 2$ per unit for actively purchasing customers.

HOW LONG DOES A BOTTLE OF ADVANCED EYELASH GROWTH SERUM LAST?

Approximately 3-4 months.

HOW DO YOU USE THE ADVANCED BRIGHTENING KIT AND HOW LONG IS THE SHELF LIFE?

Mix the entire vial of Hydroquinone as they are all equivalent to 2%. If you want 8%, you would need to add 4 bottles of Hydroquinone powder. If you add the Hydroquinone, it is good for 6 months after mixing. Without HQ, it is good for 9 months after

WHAT PRODUCTS ARE GLUTEN FREE?

*Please note, as of 1/20/23 this is not an all-inclusive list as we are pending an updated version.

WHERE CAN I GET PH OF ALL OUR PRODUCTS?

Ph can be found on the product SDS sheets. Please reach out to a sales rep to receive these sheets.

WHAT IS THE NORMAL COLOR RANGE FOR VITA CE?

Vita CE can range from clear to a darker yellow depending on when it was manufactured. Since vitamin C naturally oxidizes it will get more yellow over time. Once it is brown, it is no longer effective. see color range chart.

WHAT DOES N/A MEAN ON PH OF PRODUCT?

This means that that particular product does not have a ph because it does not contain any water.

CAN YOU USE COPPER AND VITAMIN C PRODUCTS TOGETHER? DO THEY CANCEL EACH OTHER OUT?

There is conflicting and non-conclusive data to suggest that both Retinol and Vitamin C are affected by the use of copper. Our lab has formulated all of our products to synergically work together in tandem, therefore, we do not have a protocol to avo

WHAT IS THE DIFFERENCE BETWEEN COPPER AND COPPER PEPTIDES? WHICH ONE DO WE USE?

Our copper complex has two amino acids along with Methyl Glucoside Phosphate attached to the copper. Both a copper peptide and our copper complex aim at addressing collagen and elastin production. Copper peptides usually signify the combination of co

IS THERE A DIFFERENCE BETWEEN TOCOPHERAL AND TOCOPHERAL ACETATE?

Tocopheryl is just Vitamin E. Tocopheryl Acetate is a chemical compound consisting of acetic acid and tocopherol which means it is an ester.

CAN A PATIENT USE THE REVITALIZING CLEANSER IF THEY HAVE ROSACEA?

Gentle Foaming Cleanser is best suited for those with rosacea because it is the most basic ingredient list and uses the mildest surfactant system. Beta Enzyme Cleanser could also work. Revitalizing Cleanser would be the last choice because it contain

WHAT IS ENCAPSULATED RETINOL? WHAT IS THE DIFFERENCE BETWEEN THAT AND RETINOL?

Encapsulated retinol is a technology that allows the active ingredients to penetrate deeper into the skin layer before being activated. It can be thought of as a time-release technology because it prolongs the time between the product hitting your sk

WHAT IS TRANSEPIDERMAL CARRIER?

Transepidermal carrier pertains to specific products were formulated in the way of ingredients used, concentrations, and molecule size. It means that these products, with this specialized technology, allow for the best penetration and efficacy for th

IS RETINOL EYE CREAM GOING TO BE TOO STRONG AROUND THE DELICATE EYE AREA?

HPR is exclusively used in Retinol Eye Cream. It is an Ester of Retinoic Acid which is claimed to work similarly but without the irritation. Manufacturer patch testing results in significantly lower irritation when compared to the same concentration

CAN PREGNANT PATIENTS USE THE PRODUCTS, OR WHICH ONES SHOULD THEY AVOID?

The patient should always refer to their prescribing physician to get clearance to use any products.

HOW DO I KNOW IF MY RETINOL PRODUCT IS OXIDIZED AND NO LONGER WORKING?

Retinols will naturally oxidize over time; however, all of our formulas have been tested to remain stable and intact for 24 months with our accelerated stability testing we perform. With that being said, they are all safe to use and efficacious until

WHAT IS THE CARES ACT?

In addition to the COVID-19 response efforts, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) included important reforms that modernized the way certain OTC drugs are regulated. This reform finalized the legal status of products wi

WHAT IS BIOSACCHARIDE GUM-1?

Biosaccharide Gum-1 is a pretty interesting kind of sugar ingredient that is created from sorbitol via bacterial fermentation. According to the manufacturer it’s a “S.M.A.R.T.” sugar: it has Soothing, Moisturizing, Anti-aging, Restructuring and Touch

CAN A PATIENT WITH LASH EXTENSIONS USE THE ADVANCED EYELASH GROWTH SERUM?

No, it is not recommended. Although it does not contain oils, but it contains glycerin which directly applied to the lashes can affect the adhesive.

HOW DO OUR GROWTH FACTORS DIFFER FROM ANTEAGE WHICH USES BONE MARROW STEM CELLS?

The conditioned media (GF) we use are derived from health adult adipose tissue (fat) and neonatal fibroblasts, which are rich in growth factors, cytokines, interleukins and proteins. Just to put into perspective, both bone marrow and fibroblasts and

WHAT ARE CYTOKINES? ARE THEY THE SAME AS GROWTH FACTORS?

Cytokines are small, secreted proteins released by cells have a specific effect on the interactions and communications between cells. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2785020/ . The term growth factor is sometimes used interchangeabl

IS KOJIC ACID SAFE TO USE? WHAT ABOUT STUDIES THAT INDICATE IT IS A QUESTIONABLE INGREDIENT?

Kojic Acid is definitely safe to use. Articles supporting that is not safe is noting raw Kojic acid (not buffered in a formula, just straight on skin) and referencing higher use levels. In fact, Kojic is cleared to be safely used by the Cosmetic Ingr

WHAT IS THE DIFFERENCE IN COPPER COMPLEX AND COPPER PEPTIDES?

Basically, they are the same, but different way to word. Sometimes copper peptides may contain a strain of 3 or more amino acids attached to the copper ion. Our copper complex has two amino acids along with Methyl Glucoside Phosphate attached to the

IS IT ADVISED TO REFRAIN FROM USING COPPER AND VITAMIN A AND C AT THE SAME TIME? DO THEY CANCEL EACH OTHER OUT? HOW CAN A PATIENT USED ALL OF THESE INGREDIENTS IN A REGIMEN?

WHICH PRODUCTS WOULD BE IDEAL TO USE PRE AND POST IPL?

With IPL/BBL the skin is really tight, and they are obviously combating pigmentation. These are recommend based on having consulted patients in the past. There isn’t much I would recommend pre other than stopping a retinoid, do not use sunless tanner

IS IT OKAY TO USE BRIGHTENING PADS AND/OR PHYTOQUINONE FADER PRIOR AND RIGHT UP TO THE IPL TREATMENT?

Yes, the use of Brightening Pads and/or PhytoQuinone up to treatment is fine. You just want to make sure prior to treatment you avoid retinoids and AHA/BHAs.

SHOULD YOU RECOMMEND PHYTOQUINONE FADER FOR AM USE TO KEEP THE PIGMENT SUPPRESSED B/C IT OFFERS MORE “HYDRATION” TO THE SKIN VS THE ADVANCED BRIGHTENING KIT?

There are a few ways to go about recommending since they are working on different pathways. The Advanced Brightening Kit is much more aggressive (combined with adding Hydroquinone on top of that) than PhytoQuinone Fader. PhytoQuinone Fader is using K

WHAT IS THE BEST WAY TO RECOMMEND USAGE OF THE ADVANCED BRIGHTENING KIT AND PHYTOQUINONE FADER?

1. If you have someone who is using the Advanced Brightening Kit with Hydroquinone, they will not usually want to recommend using during the day (some clinicians I have seen prescribe it twice daily, but I wouldn’t). If they are using Hydroquinone, t

WHEN WOULD A PRACTITIONER RECOMMEND TRETINOL SERUM AND WHEN WOULD THEY RECOMMEND ADVANCED RET WITH BAKUCHIOL?

Advanced Ret is really for someone who is fully looking for the immersive anti-aging/preventative treatment plan and almost everyone can use it. Tretinol Serum is for someone who just wants the benefits of a time-released retinol in an anhydrous form

WHY DO SOME OF THE PRODUCTS HAVE PARABENS?

The products that still have parabens (2-3 left in the entire line) are legacy products that have not been able to undergo a reformulation as the parabens are preserving the aesthetic and texture of the product, and in some cases are acting to preser